Paragon Hotel Seminyak

Guest reported a critical lack of on-duty management, which violates local legal requirements and severely hindered staff's ability to resolve issues, including concerns about stained linen and malfunctioning showers. This systemic failure in operational oversight directly impacts guest safety and wellbeing.

Guest reported significant health hazards including mold in the bathroom and dirty, unsanitary bedding and mattresses. The pool area was also noted to have green, moldy decking, presenting a slip and health risk.

Guest noted minimal noise impact from adjacent construction, with management proactively addressing the situation. No immediate safety concerns were reported regarding the construction activity.

Guest reported a slip hazard around the pool area due to fallen leaves under a tree, noting one guest had a narrow escape. Additionally, the pool lacked easy access steps, creating difficulty for older travelers.

Guest reported old blood stains on bed sheets and noted that bath towels and mats were grey, tattered, and replaced late, indicating significant hygiene concerns. Additionally, the guest highlighted that walking to the beach requires navigating a very busy road with heavy scooter and traffic, posing a pedestrian safety risk.

Guest reported an unsettling experience in the bathroom at night, describing it as 'eerie' and a 'horror experience', which suggests potential issues with lighting, shadows, or an unsettling atmosphere. The guest also expressed a strong desire to avoid rooms adjacent to the pool area on future visits.

Guest noted that some furniture in the room appeared quite old, which may indicate general facility aging, though the room was reported as clean and comfortable.

Towels weren't replenished during room cleaning, only delivered in the evening. This impacted basic hygiene and convenience.

Guest reported significant noise disturbances from the pool area, including loud music and disruptive behavior late into the night, impacting rest. Additionally, mold was observed and dirty bed linen was provided, raising health and cleanliness concerns.

Guest reported excessive noise from neighboring rooms with parties continuing until 5 AM, requiring staff intervention. Additionally, the guest had to change rooms due to an excessively loud air conditioning unit.

Guest reported a last-minute booking cancellation and subsequent refusal by staff to provide written confirmation for a rebooking, insisting the guest travel without documentation. This represents a significant breach of trust and operational reliability that could leave travelers stranded.

Guest reported significant noise disruption from an adjacent construction site, with work hours extending from 6am to 9pm, which impacted sleep quality.

Construction noise was extremely loud from my first room. Even after moving, loud parties from nearby buildings made it impossible to sleep.

The bedsheets didn't seem clean, and I noticed stains on the curtains.

Guest reported being initially assigned a room with visible mold and unpleasant odors, requiring payment for an upgrade. Additionally, linen was not changed during a week-long stay, and returned towels were dirty.