Diamond Hotel Kuta Bali (Formerly Grand Orchid Hotel Bali)

I found mold on the bathroom walls and the towels smelled bad. There was also an insect in the bed at night.

Guest reported severe health hazards including pervasive mold smell, falling plaster, leaking ceilings, and insect infestation in rooms, prompting immediate departure. The property's structural deterioration and unsanitary conditions present significant safety concerns.

I felt unfairly targeted and taken advantage of over a minor cleaning issue. The hotel's lack of transparency and aggressive billing for a small stain made me question their integrity and feel unsafe as a guest.

Guest reported significant hygiene concerns including stained bedding and a mirror contaminated with bodily fluids, which presents a potential health hazard. The discrepancy between the booked and provided room also indicates a failure in service delivery that impacted the guest's stay.

Guest reported experiencing aggressive and discourteous behavior from a breakfast staff member, who used physical actions and hostile looks to pressure them to finish their meal. This created a hostile environment and indicates a potential lack of staff training in guest relations and conflict de-escalation.